When activating the portal for the first time the Portal drop down option might not be available.
If you have multiple users set up in the Qtac software then they may not necessarily be given the permission, you can set this up in the User Management.
Allowing access to users
If the Portal option is not listed on the main menu (as shown above) then navigate to 'Admin > User Management' and select the user which settings need to changed.
Then select the radio button/tick-box ‘Process Records from Portal’ and then save.
The user in question will now have access to the ‘Portal’ menu item list highlighted at the start of this article (if not displayed immediately restart Qtac).