This guide will walk you through resolving the error ‘Invalid Source, Frequency or PRP’ whilst submitting NEST Contributions.
Checking Payment Source
The first step is to identify the payment source set within the software. Navigate to Company > Pensions, select the correct pension and note the payment source assigned to the pension.
The details within the software now need to be compared to those which are configured within NEST. Log into your NEST account and if you are a delegate user locate the pension scheme for this company.
Click the ‘Manage payment sources’ option and you will be presented with the relevant payment sources which have been configured for this scheme. Verify the name of the payment source specified within your QTAC software exists in your manage payment sources. Do note that the name is case sensitive.
If the payment source within QTAC does not match NEST, you can adjust the name of the current payment source within Company > Pensions. By adjusting the current (incorrect) payment source this change will roll out to any employee who was previously assigned to the incorrect payment source.
Checking Frequency and PRP
Log into your NEST account and if you are a delegate user locate the pension scheme for this company.
Select ‘Contributions’ in the top navigation and you will be presented with the schedules which have been generated for this scheme. Locate the schedule which you are submitting for, making sure the payment frequency matches the frequency of your employee and take note of the ‘Earnings Period’.
Return to the QTAC software and navigate to Company > Company Maintenance. Enter the ‘Pension’ tab and locate the type of Pay Reference Period Alignment which you have set in the top right hand corner of the form.
Switch to the ‘Calendar’ tab and verify the dates set against those assigned to your contribution schedule, depending on the type of PRP you have aligned.
PRP Aligned to Tax Weeks or Months
If your PRP is aligned to tax weeks or months your schedule should match the HMRC Tax Weeks or Months calendar, depending on your pay frequency.
PRP Aligned to Relevant Pay Period (Payslip Date)
If your PRP is aligned to the payslip date then you should check that your payslip date for the pay frequency and pay period which you are submitting matches the end date of your schedule, the start date for the schedule should match the previous period payslip date plus one day.
PRP Aligned to Relevant Pay Period (Pay Period End Date)
If your PRP is aligned to the pay period end date then you should check that your pay period end date for the pay frequency and pay period which you are submitting matches the end date of your schedule, the start date for the schedule should match the previous period pay period end date plus one day.
A little bit about us...
Qtac, a recognised payroll solutions provider in the UK, has been serving businesses for 30 years. Specializing in both payroll software and outsourced payroll services, Qtac caters to small businesses, large corporations, and payroll bureaux. Our software, recognised by HMRC, streamlines the payroll process, featuring RTI submissions, workplace pensions management, and a cloud-based portal for payslips and employee self-service. This software is supported by top-tier customer assistance, ensuring a smooth payroll experience.
Additionally, Qtac offers tailored ‘white-labelled’ outsourcing services. These services are particularly attractive to accountancy firms, as they save time, reduce stress, and mitigate payroll-related risks. By outsourcing to Qtac, companies can be confident in the knowledge that their payroll needs are being expertly managed.
Qtac's solutions are not just about functionality; they are about building long-lasting relationships with clients, offering them a combination of technology and expertise. Their commitment to adapting to client needs and providing reliable, efficient services has established Qtac as a trusted name in the payroll solutions sector in the UK. In essence, Qtac simplifies and enhances the payroll process for a diverse range of clients, ensuring compliance, efficiency, and customer satisfaction.
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